Brand reputation monitoring and management

Keep a close eye on reviews and online mentions to boost your business’s reputation. View and respond to all key online reviews in a single dashboard.

Our service boosts your social sphere of influence, or reach online.

We use the best software to monitor millions of websites to track down mentions of your business, praise, social mentions and critical pieces. All are sought out and processed in order to keep track of the online conversation about your brand.

How does our brand reputation monitoring service work?

We offer the following brand reputation monitoring service:

  • Subscription to the Alloy WebTool: Publish posts to Twitter and Facebook, track new follows and generate reports, monitor website visitors with data from Google analytics.
  • Detailed reporting: Monthly reporting on social media activity, follows, unfollows, interactions and Klout score on Twitter, Facebook and Youtube traffic.
  • Brand name mention monitoring: UberVU brand mention monitor will report on reviews, blogs and social mentions of your brand across millions of websites. This report will be automatically sent daily, weekly or monthly for you to see the mentions that have been found
  • Brand reputation monitoring management: We will follow up on our software which generates reports of almost all the mentions of your business online, and then we can report and investigate these mentions of your business every month. Any press coverage, reviews or coverage will be reported back to you.

Our standard branding & corporate identity package workflow

Analysis – We help you identify the key values and missions for your brand. We develop your visual identity mockups and get your feedback

Implementation – Once a creative brief has been established we create your brand identity. We work with you to collect feedback on creative direction and hone our approach

Quality Control – We work closely with you through the process to ensure quality at all stages

We take the time to understand what’s special about your brand and help you get that message across to customers.

We have a great track record working with businesses of all sizes, across a variety of business sectors including food & drink, service based, local and e-commerce. As part of our brand development services, we can also offer a corporate identity design which includes the development of a memorable and consistent brand name, logo, slogans, colours & design schemes.

A professional and persistent brand image across all medias enforced by a clear brand guidelines outlining the rules around how branding should be utilised will ensure the highest returns from all marketing channels. Get in touch today to learn more about our brand reputation monitoring service.


Frequently asked questions

Our tools run daily scans, these scans will be assembled into reports and delivered to you as often as you like. Most often once a week, or once a fortnight, depending on the level of interaction the business gets. If you would prefer us to respond to customers on your behalf and provide real time support and interaction we certainly can.

This is a classic advertising tactic, but could be seen as being a little dishonest. Whilst we wouldn’t encourage you to do it, we can’t stop you. Just bear in mind that if you provide the kind of positive customer experience that leads people to submit genuine positive reviews and feedback you’ll achieve far more steady and reliable long term growth than if you fake it.

First of all don’t panic, it’s not the end of the world. In fact, negative feedback can be far more useful for your business than positive! Negative comments give you a chance to demonstrate your professionalism in dealing with an unhappy customer and your dedication to outstanding customer service. A negative review with a mature and helpful response from a business can do wonders for boosting prospective customer confidence in the business.

Building and maintaining an active presence for your business online – top tips using social media

When you run a small to medium size business, you often carry out the roles of several employees within a larger company. Hopefully this article can help shed some light on getting the most out of your limited and valuable time, working on internet marketing and public relations using social media.

“Businesses who are relentless in building a following on social media are in fact creating their own publishing platforms, growing their marketing channels and content distribution networks. It is a digital asset that grows every year. Over time it can provide huge leverage and marketing independence if done right.”

Understand the demographics

  1. 72% of all internet users are now active on social media
  2. 18-29 year olds have an 89% usage
  3. The 30-49 bracket sits at 72%
  4. 60 percent of 50 to 60 year olds are active on social media
  5. In the 65 plus bracket, 43% are using social media
  6. Time spent on Facebook per hour spent online by country. Here are the top three. USA citizens get the top gong at 16% followed by the Aussies at 14 minutes and the Brits at 13 minutes.
  7. 71% of users access social media from a mobile device.

The paradigm of social media only being used by the younger generations should be put to rest now!

Harnessing social media for your business

Social media is an often overlooked tool at your disposal to keep in touch with customers, keeping them interested and up to date with your services. Many people feel like social media has a life of its own, that they will never be able to get the hang of it, but remember social media can reach potential customers that wouldn’t normally get to know that your company even exists.

Tweets are something we see in our everyday lives, at the beginning of our favourite shows there are hashtags displayed on the screen, our news programs engage with viewers by reading out live tweets and adverts run competitions that utilise tweets, shares and #hashtags. You can make the most of this by spending a little time getting to know twitter.

Top tip: discover new accounts

Try checking out the “Discover” tab within your twitter account and see what is trending in your area. Twitter’s algorithms are constantly trying to connect you with other people and companies it sees as relevant to you, often these are not ideal, but occasionally twitter will suggest companies and accounts to follow that you would never have considered and could potentially open new avenues for generating leads for your business.

Diversify your lead generation sources

Your online presence is all about balance, just as with the rest of your business, so a good mix of sharing your own website’s content, social media messages from other accounts and up to date blogs will make your company stand out from the competition. By giving your customers something interesting to read they will build up more of an affinity to you and your services than they would to a company that just posts a flyer through the door.

Rather than forcing your marketing messages onto potential customers, seed your messages across multiple areas where customers could stumble across your brand, to reap the rewards of “pull marketing” instead of the usual interruption style “push marketing”

Social Media Stats you NEED to know

  1. Social media marketing budgets are projected to double in the next five years. (SocialTimes)
  2. The top three social networks used by B2B marketers are LinkedIn (91%); Twitter (85%); and Facebook (81%).
  3. However, just 62% of marketers say that LinkedIn is effective, while 50% say the same for Twitter and only 30% of B2B marketers view Facebook as effective. (FlipCreator)
  4. This one may surprise you: Google+ actually averages more visits per month than Facebook. Google+ receives 1.2 billion visits per month compared to Facebook’s 809 million. (iMedia Connection) Building a solid presence on Google+ is now an essential tool for B2B marketing
  5. Grandma and grandpa are crashing teenagers’ social media party. The fastest-growing age cohort on Twitter is 55-to-64 year-olds, up 79% since 2012.
  6. And the 45-54 age bracket is the fastest-growing group on both Facebook and Google+. (Fast Company)
  7. The collective spending power of millennials will surpass that of Baby Boomers by 2018, and millennials will comprise 75% of the global labor force by 2025. (AllTwitter)
  8. Millennials are, in general, not loyal to employers (91% expect to stay in a job for less than three years) but are loyal to brands (95% want brands to court them actively).(AllTwitter)

Build a personality for your brand

A simple tweet a day about the weather in the local area, an event in your town or to a local cafe you went for lunch will build up a personalised image to your followers increasing the chances of common ground, beliefs and ethics – extending the influence of your branding beyond the visuals of a simple logo and colour scheme, to more fundamental emotional triggers.

These followers could one day need a service from you and building an active social presence to get visibility on their social media streams increases the likelihood of your business being there in their social streams at the moment they need your service. If they feel passionately about ethical issues in common with you, such as supporting family-run businesses, buying organic or being eco-friendly, you will multiply your chances of converting these leads into customers.

Build a blog to prove yourself within your industry

By adding blog content to your website you can link to these pages in your tweets and social messages and give your followers something more involved to read about. Have you noticed how many people walk around looking at their phones, sitting on a bus, train, waiting for a friend? People entertain themselves looking at social media and keeping that content fresh will mean they always have a reason to check back to see what you are doing.

Click here to see a great example of small business blogging to market a chocolate manufacturing company.

Some tips to keep in mind:

  • Don’t try too hard to sell products directly through twitter – post links to product pages that people can visit if they choose.
  • Acting like a REAL person on twitter will make for a more interesting follow
  • Post real links to real content that are related to your industry – become a ‘content curator’ to get far more followers
  • Follow interesting people yourself, support other local business and they will support you back.
  • Engage with customers that retweet and reply to you.

Other articles in our blog and internet marketing information category might hopefully fill some other gaps in your knowledge and allow you to generate a higher return from your investment of time and resources online.

With over 1/2 billion people worldwide using facebook on a daily basis, and over 300k people using Twitter, it has now become essential for every business to at least have a basic presence on these networks.

In case you’re still not sure if it’s worth investing time and money in your brand’s social media presence – recent updates over the past 2 years to the algorithm used by Google (and others such as Bing, Ask, Yahoo) to rank websites in their search results has started using signals from social networks to get an idea if brands are real and deserve to rank well on search engine results pages.

As you may know it is possible for social media channels to become a major drain on time and resources, due to the changes, distractions and now advertising featured on the pages. So the best recommendation is to get our help to consolidate your efforts and get advice on the best tools and tactics to actually make efficient use of these new marketing channels.

Top recommendations for social media marketing efficiency

  • Avoid using the actual twitter or Facebook interfaces – use a management suite to monitor and publish from one place with minimum distractions
  • We use agency standard tools that are expensive to run, but allow us to manage our clients’ campaigns effectively
  • Please get in touch if you would like advice on the best social media management tools to use for your business

What social media messages should you spend your time broadcasting?

  1. New announcements from your brand.
  2. Teaser previews of offerings you are working on.
  3. Related interesting news from the industry.
  4. Trivia related to your product: history, technology
  5. Ask for suggestions: people love to help someone out
  6. Events you are holding: this informs as well as gets you attendees
  7. Events you are participating in: this shows you are active.
  8. Helping people find opportunities
  9. Helping people solve problems is the best thing you can do to promote your brand
  10. Popular events: tweet about the upcoming sports events, festivals, etc.
  11. Regular industry news: yup, this doesn’t hurt if mixed in.
  12. Sales announcements: Tweet about any sales announcements you might have.
  13. Job openings: Tell people about open positions, both with your brand and at other places you know.
  14. Ask for customer feedback: Invite people to share their experiences with your brand.
  15. Participate in the relevant hashtags(eg: #news), and get more visibility.
  16. Set up and announce tweet chats based on brand-related hashtags.
  17. Follow people and make acknowledgement via tweets.
  18. Thank people who have recently followed you.
  19. Post the latest updates from your blog along with the link.
  20. Direct people to other social media channels you own by tweeting about them.
  21. Search on your brand name and respond to tweets that are about you.

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