Why invest in customer relationships?

Whatever stage your business is at, there may be huge amounts to gain by switching to the right Customer Relationship Management system. These systems collect your leads, such as from emails and phone calls, so you can reply to them all within a single platform. This enables you and your team to closely track and share how your leads and customers are doing to boost customer conversion and satisfaction. Having used every option on the market we believe we offer the most informed CRM consulting Manchester can offer.

Benefits:

• Streamline your processes and enhance customer engagement
• A centralised hub to manage relationships and interactions effortlessly.
• Automate repetitive tasks to free up valuable time for your team,
• Enable data-driven decision-making through insightful analytics
• Foster collaboration among your staff for a unified approach to customer service
• Ensure that no lead is ever left behind in the hustle of daily operations.

Our CRM Consulting Services

Having worked with all kinds of small businesses, we can identify the needs of your team, whether you are a one man band and need to keep track of your leads while onsite, or a large scale office with dozens of sales and support staff.

To start with, we’ll help you work out what the buying process is for your customers, what info do they need and what can you do to convert them? We’ll help you get to grips with your sales process is so that you can respond to the types of lead that you get, helping you collect everything into one place and working out how to deal with them. If you’ve invested in the marketing to get leads in the first place, you don’t want to miss out on any opportunities once you’ve got them. Investing in a CRM can help you get more return from your marketing investment by helping you convert more of these leads into paying customers. It can also save you time, instead of fiddling around with a million searches in your inbox, or writing down phone numbers on post-it notes, everyone can get instant access to exactly what stage your leads are at.

We’ve got loads of experience implementing the best practices for nurturing leads and converting them to sales. We’ll find out what functionality you need to stop valuable leads slipping through the cracks. Not only is it easier to keep track of lead sin a single place, where you can quickly catch up on the recent contact you’ve had, we can help you find out if automatic messages or alerts can help you keep in touch and close the final deal. If needed, we can help you create contract templates, or scope out the needs of your leads in more detail, efficiently establishing if they are a good fit for your services.

Moving to a new CRM is a big investment.

Not only can it be costly to start paying for and setting up a CRM, the mental effort of learning a new system is not to be underestimated. There’s always going to be a learning curve when you go to a new platform and we can help you make sure you are on the right one. If you have to change platform again in a few months, or you find a system can’t scale with your business, the cost of changing can be eye watering. It’s much better to get onto the right CRM first time, as picking the wrong one can cause major issues, from taking too much time to perform frequently needed tasks, to losing leads you really should have converted. As your business grows, your needs may change, we can help you plan for the future by making sure that your CRM is suitable for the growth of your business.

We will impartially line up the best CRM options for your business, outlining the differences in cost, functionality and long term scalability so you can make an informed decision. Our recommendations will take into account any queries or concerns you may have about each platform and we can offer practical feedback on what it’s actually like to use different systems – we’ve tried a fair few ourselves. This is so that you can pick the best system for you. There are loads of CRMs out there, some for very niche business models, some very simple or generic and some more complex and costly. Because we’ve worked with a range of sectors, from fitness to engineering, we can help you find the best way to keep in touch with your customers.

Hire a Customer Relationship Management consultant to help with your business today

Transform your business landscape by enlisting the expertise of a customer relationship management consultant who will guide you in reshaping your connections with clients.

Our tailored strategies focus on enhancing your communication channels, streamlining workflows, and fostering enduring relationships that boost customer satisfaction. By doing so, you will not only improve customer loyalty but also drive significant revenue growth. Embracing this innovative approach will provide you with the tools to remain agile in a dynamic market, enabling you to meet evolving customer needs effectively and cultivate a thriving business environment.