Online reviews management
Monitor online reviews about your businessSee all reviews & mentions of your business on Google, social media & review sites. Never miss a PR opportunity with our online review monitoring service.
KEEP TRACK OF YOUR BRAND ONLINE
When you’re looking to spend a bit of money on a product or service but aren’t sure where to go, you might consider asking around for some advice.
Getting an honest appraisal from another person can often make the difference between committing to a purchase or deciding against it. Online reviews have become more and more important to manufacturers, service providers and businesses as the digital equivalent of word-of-mouth recommendations.
You have probably even used them yourself on Amazon, where the range of products is so vast that reviews often provide the only way to distinguish between different items. In fact, 92% of consumers check online reviews, so when a customer searches for your business online you’d be wise to have an idea of the kind of reviews they’re likely to encounter. We offer an online review monitoring service to ensure you’re in tune with what’s being said about your business.
WORKFLOWS
Where do reviews go?
The type of services or products a business offers will dictate the places that reviews are likely to be left. Typically directories such as Yell and 192 are used for reviews of traders, whilst Facebook and Google are often the choice for restaurants and location reviews.
Of course we’re speaking very broadly here, there are thousands of sites that can be used to leave reviews of all kinds of businesses and it’s impossible to know where customers will choose to post their comments. What you can be sure of is that other customers will pay attention to what people have to say about your business. Our review monitoring service saves you the hassle of searching far and wide yourself by collecting all reviews of your business into one convenient, easy-to-digest weekly report.
Service details
How our online review monitoring service helps
We take the time to understand what’s special about your brand and help you get that message across to customers.
Detailed reporting
Our review monitoring service puts you in the driving seat of the reputation of your business. We collect data from hundreds of possible review sites; directories, social media channels and databases. The information is collated into one email and delivered to you each week. How can our review monitoring service help you? Armed with a fuller knowledge of what customers are saying, you can start to refine whatever it is about your business that people like, or set to work fixing the things that they don’t. Perhaps one customer in particular feels unhappy and has decided to leave a negative review, if you miss it, it could seem that you’ve ignored it or aren’t interested in providing extra support to that customer.
Stay on top of reviews
If you know about it you have a chance to reply and put things right, it’s the kind of thing that could make a big difference to conversion rates, if customers can see that you care they’re far more likely to commit to a purchase. Not only that, some analysts calculate that 95% of unhappy customers return to a business again if their issue is resolved quickly and efficiently. With our weekly alerts you can be sure you won’t miss a thing.
Reviews and rankings
Review monitoring is a vital SEO tool, since Google’s algorithms factor reviews in when calculating ranking positions, particularly with local maps listings. By responding to, and interacting with, customers that leave comments you stand far more chance of climbing into the top 3-pack map listings. Our monitoring software prevents you from missing customer feedback so you can respond in a timely manner, the quicker you can get back to a customer, the more attentive and active your business is seen to be.
Our review monitoring service is available for only £10 per month, per business location. Get in touch today and tune in to what’s being said about your business. We also offer a PR service to respond to and interact with customers across the internet on your behalf, call us today for a chat about how we can help you take control of your business’ reputation and build up customer trust today.
Data Driven marketing
Know what's going on with your marketing dashboard
Our clients often have limited budgets but big ambitions, so our work is based on the best quality data we can find. We implement website analytics and conversion tracking from day one and utilise this data to make informed recommendations for your campaign. You can keep tabs on your campaigns with us from our crystal clear live data dashboard from within your client portal.
What we're working on
See what we've completed in the past month and what we're planning on next month.
Business metrics
Traffic, referrals, leads from social/organic/paid alongside conversion data.
Insights & Advice
Insights and action points are recommended based on our extensive experience.
FAQs
Answers to your frequently asked questions about our review monitoring services.
Review Monitoring
Why is review monitoring important for my business?
Review monitoring is crucial because it allows you to maintain control over your brand’s online reputation. Customer reviews can significantly influence the purchasing decisions of potential customers; a high volume of positive reviews can attract new business, while negative reviews, if left unaddressed, can deter potential customers. By actively monitoring reviews, you can respond to feedback, resolve issues, and make improvements that enhance customer experience and loyalty.
Our tools can monitor reviews on Facebook, Google Maps, Yahoo Local, Yell, Thomson Local and Freeindex.
What platforms do you monitor for reviews?
We monitor a variety of platforms, including Google Reviews, Yelp, Facebook, TripAdvisor, and industry-specific review sites relevant to your business. By keeping an eye on multiple channels, we ensure a comprehensive understanding of how your brand is perceived online and can address feedback across different customer segments.
What metrics do you use to measure the effectiveness of review monitoring?
We track various metrics to measure the effectiveness of review monitoring, including the number of new reviews received, the sentiment of feedback (positive, negative, or neutral), and overall ratings on platforms. We also monitor response times to reviews and changes in customer engagement levels as we implement strategies to address feedback. These metrics help us gauge the impact of review management efforts on your brand’s reputation.
What is review monitoring?
Review monitoring is the process of consistently tracking and managing online reviews across various platforms, such as Google, Yelp, and social media. This practice allows businesses to stay informed about what customers are saying about them, helping identify trends in feedback—positive or negative—and enabling timely responses. By actively monitoring reviews, businesses can enhance their reputation and improve customer satisfaction.
Via our online dashboard which allows you to see reviews and ratings people have left about your business from across the internet. Updated weekly.
How often do you provide updates on review monitoring?
We provide regular updates on review monitoring, typically through monthly or quarterly reports. These reports summarise key metrics, trends in feedback, and the actions taken in response to reviews. We also keep you informed of any urgent situations that require immediate attention, ensuring you are always aware of your brand’s online reputation.
How do you respond to negative reviews?
Responding to negative reviews requires a careful and strategic approach. We craft responses that acknowledge the customer’s concerns and express empathy. Our aim is to address the issue constructively and offer a solution, whether it involves compensation or a direct follow-up. This approach demonstrates to future customers that you value feedback and are committed to improving the customer experience.
How do you monitor reviews for my business?
We use a combination of automated tools and manual checks to monitor reviews across major platforms where your customers are likely to leave feedback. By setting up alerts for mentions of your brand, we can quickly identify new reviews and comments, ensuring that we are always aware of what is being said. This systematic approach allows us to respond promptly and effectively to both positive and negative feedback.
How do I get started with your review monitoring services?
To get started with our review monitoring services, simply reach out to us for an introductory consultation. We will discuss your specific needs, the platforms you want us to monitor, and how we can help improve your brand’s online reputation. From there, we can create a tailored plan that aligns with your goals and ensures proactive management of your reviews.
Can you help encourage more positive reviews?
Yes, we can implement strategies to encourage satisfied customers to leave positive reviews. This may include sending follow-up emails after a purchase, creating incentives for reviews, and training staff to ask for feedback during interactions. By fostering an environment where customers feel empowered to share their experiences, we can help increase the volume of positive reviews.
Can review monitoring be integrated with other reputation management services?
Yes, review monitoring is a key component of a comprehensive reputation management strategy. We can integrate review monitoring with other services such as social media management, crisis communication, and brand monitoring to provide a holistic approach to managing your online presence. This integration allows for a streamlined process in addressing feedback and improving overall brand perception.