Using strategy to drive growth
We work with a number of cleaning businesses owners who are great at what they do. When it comes to marketing however, sometimes they start to struggle. Once, a listing in the Yellow Pages was enough to keep a cleaning business afloat, nowadays everything stems from a strong online presence.
Many clients have some idea of what they would like from a marketing investment (“I want more more clients”) and have a vague idea of how to develop (“I think I need a new website”) but that’s rarely enough to drive growth over a longer period of time. Our strategies are no quick fix, we look at your business, identify areas for development and key targets, then use our knowledge to create and sustain dependable growth.
Marketing at the cutting edge
Real world experience
Results you can see
Multi channel marketing
We take the time to get to know you and your cleaning company, working out what strengths and specialities we can play to.
We break large jobs down into manageable chunks by working out where you want to be and how we’re going to take you there.
Make a plan
Getting it done
Answers to your frequently asked questions about our website design services.
No two campaigns are ever the same – so your service will be completely tailored to your business and market/regional niche. But in general, all campaigns follow a similar pattern that is designed to offer your business the best possible start online.
- Technical issues on website: Coding errors, accessibility issues and other SEO related technical problems may be holding your website back from both ranking well on the search results and not converting customers as well as possible. Multiple scans and tests are run to create a list of tasks to work through and resolve before and other online marketing can commence. Once your website (which is the foundation of your online marketing investments) is performing well – the next stage can begin.
- Technical issues with your online presence: There’s a certain set of tasks and optimal ways of setting up your social media properties, maps and directory listings – which are the fundamentals of giving your business the best chance of gaining increased exposure from online sources. You could do these tasks yourself – but your monthly plan covers this with our service, based on years of experience and experimenting with the variables – these foundations are cost effectively set at their optimal values to act as a multiplier and give your online marketing investments the maximum returns.
- Increasing brand awareness: Generating buzz online about your brand – through the sharing of news and content, through your website, social media channels, and other online outlets to create the perfect combination of signals that gives the Google and Bing ranking algorithms, no doubts that your business is reputable, active and should be ranking well.
- Monitoring reputation and engaging customers: Systems are set in place to monitor mentions of your business and then take action to respond, defuse or encourage criticisms and positive reviews. Taking the worry out of advertising your business online.
- Tracking & reporting: When your campaigns are started, almost every activity is tracked and can be monitored to track success rates, and make improvements based on actual data. Monthly plans come with an end of month report with detailed breakdowns of change over the last month. Just some of the data included in your report covers:
- Weekly rank tracking on Google + Bing of your target keywords
- Full Google analytics integration with engagement, usabilty and goal conversion rate reporting
- Extensive Domain + link metric data from SEMRush, Alexa, Wordtracker, OpensiteExlorer, Adwords KW Tool, OpenCalais API, uberVU
- Brand name mention monitoring + automated sentiment analysis.
- On receipt of your invoice, payments are accepted by direct debit or card only.
- Payment for each month is in advance and work will commence on receipt of payment for the first instalment.
- Subsequent invoices are sent on the 1st day of the next month and payment is expected within 15 days.
- If you intend to pursue a long-term campaign, please enquire about discounts for paying 3/6/12 months in advance.
Sustained investment in marketing while you are busy, can really help to make the quiet months a lot easier. Companies that try to invest in marketing in short bursts, to get themselves out of “quiet dips”, often really struggle to maintain any kind of momentum, which would help to stabilise turnover and compensate for seasonal dips and troughs.
General marketing tips
- Keeping an eye on all your marketing “bases” throughout the financial year will help to ensure you are prepared and ready to tackle any seasonal dips in demand for your products or services
- As you know – marketing is all about getting in front of your potential customer’s eyeballs or ears
- More appearances in front of the potential customer (impressions) increases the chances that they will either be won over by your marketing message and buy from you, or they may have noticed your brand enough times to have built up brand awareness or even trust in your brand which motivates them to buy.
- Getting your business in front of customers requires a marketing across many different channels to increase your chances of getting customers, whilst always tracking to see which channels are working best.
- It can really help to begin collecting and building a database of your past customers and enquiries, the more information is better: Name, address, email, phone, size of property, quote price, final invoice price, any other notes. etc.
- It can help to use a tool to organise and manage all these contacts/clients, and you will find many CRM (customer relationship management) tools online, some better than others. Get in touch for more information on help setting up the best CRM system for your business as we have a lot of experience in this area, and especially as some can be linked with your website’s enquiry form for even more convenience.
Marketing channels to mobilise
- Word of mouth marketing – Get business cards, flyers, brochures and promotional items printed and ready for use throughout the year. Then in quiet months you could push a local flyer campaign or take some time to fit local networking events into your schedule handing out flyers and building relationships with local business owners.
- Email marketing – Continuously collect customer and enquiry information and store in your spreadsheet or CRM software. In quiet months you can send out special offers and discounts to your database of email addresses, these past customers should have a good conversion rate so contacting them occasionally with an email campaign can help to generate some sales.
- Search engine marketing: PPC – Pay per click advertising offers immediate returns on your investment as you can visitors and clicks within a few hours. But without proper setup and maintenance of your ads they can end up costing you a fortune, so get some free advice before making any decisions and I will do my best to recommend the very best investments for your business type and requirements.
- Social media marketing – Building up many followers throughout the year can help when business is quiet, as you have a larger group of potential customers to broadcast your message to. If business is slow It can be useful to spend some spare time reaching out to local customers or companies on twitter, facebook and even linkedin. But be careful to not waste your time as there are limits to the benefits from most strategies.
- Search engine marketing: SEO – It can take days, weeks or even months for the benefits of SEO work to start to show, so you cant rely on SEO as a quick fix to get out of dip in sales. Investment in SEO throughout the year will help to build up a great website and presence online so that you can continue to get hits on your website when there are seasonal dips in demand. If you have any spare time, one of the most valuable things you can do to help our SEO efforts is to produce news and information articles related to your industry for publishing on the website.
Our minimum retainer period is 3 months, we think by that time you’ll be more than convinced of the value of our work. If, after that time, you decide you would like to move on that’s no problem at all. We won’t wrap you up in legal red tape and make it difficult for you to leave. We do use third party reporting tools to show the progress of your campaign and detail how your budget is being spent. Our friendly team are more than happy to go through these reports with you if you wish.
Don’t worry, we work with some outstanding copywriters who can come up with fantastic copy for use in content marketing. If you’d rather come up with the content yourself but don’t know where to start we’d be delighted to point you in the right direction and talk you through some examples of good blog content.
- 3 months minimum term for all marketing plans as it can take 2-3 months for the benefits of improvements to impact ranks, so a minimum term demonstrates your commitment to a successful campaign
- If you’re unsure about the commitment – why not try a 3 month campaign then observe the results for a month or 2
- You can resume your campaign at any point within 1 year
- This gives you chance to appreciate progress and consider the challenges of becoming one of the top companies on the web within your region/niche
- And gives us a guide to calculate the cost/value of generating a steady stream of leads from the internet via search engines.
- Whether it takes a further 3 months or 12 months to get the rankings you need to deliver your required level of visitors, your campaign is scaled to realistically seek dominance within hyperlocal/micro-niches of your industry.
We completely understand the need to protect your brand image, voice and reputation. We would want the same for ourselves. Rest assured that we are a small, passionate team who will take the time to really understand your business and get the tone right.
Absolutely, but we know it’s not always immediately obvious. For all our digital activity we provide third party reports to take any uncertainty out of the equation. Even with physical marketing such as flyers and business cards we have tools which can track progress to show how your budget is used to get results from your campaign.
Even if your main source of business is government contracts put out to tender, or so niche that you think no-one is searching for it, people instinctively get started with Google these days. Companies will have to do due diligence when choosing a supplier and may find you for the first time during this process. If only a very small number of people are searching for your products this is a great opportunity to make progress in search rankings and make sure that you are at the top of the list when they search.